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Frequently Asked Questions

Can I customize the promotional items with my company logo?

Yes, we offer customization options to showcase your brand identity.

What type of wax do you use for your candles?

We use coconut apricot wax , which is eco-friendly, clean-burning, and provides a longer-lasting burn.

Are your candles safe for people with allergies or sensitivities?

Our candles are crafted with high-quality, phthalate-free fragrances and are free from harmful chemicals. However, we recommend reviewing the scent descriptions and ingredients if you have specific sensitivities.

How long do your candles burn?

Burn times vary by size:4 oz candles: up to 22 hours, 8 oz candles: up to 50 hours, 9.5 oz candles up to 60 hours

Do you offer rush shipping options for urgent orders?

Yes, we offer expedited shipping options for time-sensitive orders.

Are your candles eco-friendly?

Yes! We use eco-friendly materials, and our packaging is recyclable.

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Are your candles safe for pets?

While our candles are non-toxic, it’s always best to keep them out of reach of pets and ensure proper ventilation.

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How should I care for my candle?

Trim the wick to ¼ inch before each burn.Allow the wax to melt to the edges of the container on the first burn to prevent tunneling.Burn your candle for no more than 3-4 hours at a time.

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Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email.

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Do you offer custom candle options?

Yes, we can create custom scents or labels for special occasions like weddings or corporate events. Contact us for more details!

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Are there any promotions or discounts?

Follow us on our social medias @youbyessencetropicale and sign up for our newsletter to stay updated on exclusive offers and discounts.

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Do you have a rewards program?

We’re working on it! Stay tuned for updates.

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What is your return policy?

We accept returns or exchanges on unused candles within [insert days] of delivery. Please contact us at [email protected] for assistance.

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My candle arrived damaged. What should I do?

We’re sorry for the inconvenience! Please email us with a photo of the damage, and we’ll resolve the issue promptly.

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About Us

Brand your success with personalized promotional merchandise that captivates your audience.

Contact Us

Location: Montreal HZ 2Z3

Phone: + 450 750 2302

Copyright© 2025 Youby Essence Tropicale - All Rights Reserved.