Effective Date: 01/01/2025

Welcome to Youby Essence Tropicale. By accessing or using our website, services, or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. General Terms

1.1 Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. If you do not agree with these terms, please do not use our website or services.

1.2 Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms.

2. Orders and Payments

2.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or reject orders at our discretion.

2.2 Pricing

Prices for our products are listed in Canadian dollar. We strive for accuracy, but errors in pricing or product descriptions may occur. In such cases, we reserve the right to cancel or correct orders.

2.3 Payments

Payments are processed securely through third-party providers (e.g., Stripe, PayPal). By placing an order, you authorize us to charge your payment method for the total amount, including applicable taxes and shipping fees.

2.4 Order Confirmation

Once your order is placed, you will receive a confirmation email. This email does not constitute acceptance of your order. We reserve the right to cancel orders due to errors, stock issues, or suspected fraud.

3. Shipping and Delivery

3.1 Shipping Policy

We ship to Canada, USA and Europe . Shipping and Delivery times are estimates 10 to 22 days and may vary due to external factors.

3.2 Risk of Loss

Once products are shipped, the risk of loss or damage transfers to you. For lost or damaged shipments, please contact us within 2 days for assistance.

4. Returns and Refunds

4.1 Return Policy

We accept returns of unused, unopened products within 15 days of delivery. To initiate a return, contact us at [email protected]. Return shipping costs are the responsibility of the customer.

4.2 Refund Policy

Refunds are processed upon receipt and inspection of returned items. Refunds will be issued to the original payment method, minus any applicable fees. Please allow 15 days for processing.

4.3 Non-Refundable Items

Custom or personalized products, sale items, and gift cards are non-refundable.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Youby Essence Tropicale or its licensors. Unauthorized use or reproduction is prohibited.

6. Limitation of Liability

Youby Essence Tropicale is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. In no event shall our liability exceed the total purchase price of your order.

7. User Responsibilities

By using our website, you agree to:

Provide accurate and up-to-date informationRefrain from using the website for unlawful purposesRespect the rights of other users and the intellectual property of Youby Essence Tropicale

8. Privacy

Your use of our website is subject to our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the policy.

9. Governing Law

These Terms and Conditions are governed by the laws of Canada . Any disputes shall be resolved in the courts of Canada.

10. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at:Youby Essence Tropicale

Email: [email protected]

Phone: +1 450 750 2302